- Monthly Recurring Revenue (MRR): MRR measures the predictable and recurring revenue generated by a startup on a monthly basis. It is a critical metric for subscription-based businesses and SaaS (Software as a Service) companies, indicating their revenue stability and growth potential.
- Customer Acquisition Cost (CAC): CAC represents the cost incurred by a startup to acquire a new customer. Investors look for startups with efficient customer acquisition strategies and lower CAC relative to the lifetime value of a customer.
- Lifetime Value (LTV): LTV estimates the total revenue a startup expects to generate from a single customer throughout their relationship. A high LTV-to-CAC ratio indicates strong customer retention and long-term profitability.
- Burn Rate: Burn rate refers to the rate at which a startup spends its capital to cover operating expenses. Investors assess the burn rate to evaluate a startup’s financial sustainability and runway, ensuring that sufficient funds are available to support growth initiatives.
- Gross Margin: Gross margin measures the percentage of revenue that exceeds the direct costs associated with producing or delivering a product or service. Startups with higher gross margins are more attractive to investors as they demonstrate profitability potential and scalability.
- Monthly Active Users (MAU) or Active Customers: MAU represents the number of unique users or customers who actively engage with a startup’s product or service within a given month. Investors look for consistent growth in MAU, indicating increasing user adoption and market demand.
- Churn Rate: Churn rate measures the percentage of customers who discontinue their subscription or cease using a product or service within a specific period. Lower churn rates signify higher customer satisfaction and retention, contributing to long-term revenue growth.
- Net Promoter Score (NPS): NPS measures customer satisfaction and loyalty by asking customers how likely they are to recommend a startup’s product or service to others. A high NPS indicates strong brand advocacy and positive customer experiences.